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    General Information

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  • 402-398-7200

    Technical Helpdesk

  • 866-810-5268
  • 402-398-7664

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Support / Application Support

Date Requested: Jun 26 2019 1:22 AM
Printable Version

Please see the user and technical information below to access Northern Natural Gas' Throughput Management System (TMS), via the Citrix Receiver Client, for nominations and scheduling activity.

Application support and technical information regarding web access for Northern’s other business applications including Flowing Gas, Contract Management System (CMS), Capacity Release System (CRS) and invoicing information is also noted below.

If you require assistance installing the Citrix client on your PC, or have any questions regarding the information below, please contact the Northern Technical Helpdesk at 1-866-810-5268.

User Information

​Acquiring a user ID for Northern's business applications

New customers requesting access to Northern’s business applications must complete and submit the Customer Activities Sign up Form. When this is completed, a Northern representative will contact you with additional information located in the Agreements and Forms section under the Support tab on Northern’s website. Once completed and processed, Northern will send an email with additional information.

​User information for Northern's business applications

Helpful tips and user information regarding Northern’s business applications is located under the support tab in the User Manuals section under the Support tab on Northern’s website.

​Browser User Information

The Citrix Receiver Client is a protocol developed by Citrix Systems, Inc. The Citrix Receiver Client works with your browser to allow you to connect, via the internet. To ensure the confidentiality and security of the data we exchange, we require that you use a version of the Citrix software that supports 128-bit encryption.

Northern follows guidelines for browser versions per the North American Energy Standards Board (NAESB) Wholesale Gas Quadrant (WGQ). Northern’s website is supported by the latest Generally Available (GA) version of Internet Explorer within nine months of such GA version becoming available.

  • Internet Explorer version 11 is recommended. If you do not have Internet Explorer, you can download the latest version at: http://www.microsoft.com/windows/ie/downloads/.
  • Users that have downloaded the latest Microsoft Edge browser, please contact the Northern Technical Helpdesk at 1-866-810-5268 for additional information.
  • Firefox is also a recommended browser. If you do not have Firefox you can download a newer version at: http://www.mozilla.org/en-US/firefox/new/.

Citrix Receiver Client Information

The Citrix Receiver Client is a protocol developed by Citrix Systems, Inc. The Citrix Receiver Client works with your browser to allow connectivity, via the internet, to access Northern’s TMS business application. To ensure the confidentiality and security of the data exchanged, it is required that you use a version of the Citrix software that supports 128-bit encryption.

Installing the Citrix Receiver Client

You must have the Citrix Receiver Client installed on your local machine to access Northern’s Nominations & Scheduling (TMS) application.

Click here to be directed to the Citrix website to download the Citrix Receiver for Windows 4.4.

Should you have issues installing your Citrix Receiver Client, please see the Citrix Product Documentation or call the Northern Technical Helpdesk at 1-866-810-5268

Applying favorites or bookmarks for quick access to TMS

To add a new favorite or bookmark to Internet Explorer or Firefox for Northern’s TMS application, please access the following link: Internet Explorer and Firefox Browsers Favorite Updates for Citrix Upgrade.

Technical Information

​ Citrix Receiver Client and Your Firewall

Citrix Receiver Client traffic uses the registered port 443 with the TCP protocol.

Security

The information below is a brief description of Northern's applications' security components.

Secure Sockets Layer (SSL)

SSL is a protocol for transmitting private data via the Internet. SSL creates an encrypted (128-bit) connection between a client and a server, over which any amount of data can be sent securely. Both Internet Explorer and Firefox support SSL. Verisign Company, a leading provider of secure Internet communications, verifies the encryption.

 Authentication

User authentication is required to gain access to Northern’s production applications. Strong password-complexity policies are implemented for increased customer protection. Transmission of both user IDs and passwords occurs over the secure and encrypted SSL connection.

 ​Firewall

A firewall is a system designed to prevent unauthorized access to a private network or to restrict certain types of traffic from being sent via the Internet into a secure area.

All messages entering or leaving the intranet pass through the firewall, which examines each message and blocks those that do not meet the specified security criteria. Several layers of security are incorporated in the access of Northern's systems over the Internet:

  • SSL - security during external customer's communication with Northern's systems
  • Citrix Receiver 128-bit encryption
  • User authentication with the strong password
  • Limited access through firewall technologies
  • Windows security

In summary, access to Northern applications over the Web utilizes several levels of security. In view of these considerations, Northern's applications should be considered a secure method for conducting gas pipeline transportation business over the Internet.

Technical Characteristics and Guidelines for Northern’s Customer Activities Web Site

​Browser

The latest Generally Available (GA) versions of both Firefox® and Internet Explorer® within 9 months of such GA version becoming available, characteristics including:

  • Frames and Nested Frames
  • Tables and Nested Tables
  • HTML
  • Cookies
  • Java Script
  • SSL 128-bit RSA Encryption
  • Style Sheets

Plug-ins

Generally available (GA) within 9 months of such versions becoming available:

  • JAVA ®
  • ActiveX®
  • Adobe Acrobat Reader®
  • Adobe Flash Player®
  • Microsoft Reporting Services Client Print Control®
  • Microsoft Silverlight®

Operating Systems

Operating systems on a client workstation should be multithreaded, pre-emptive and should be the latest, stable version and service pack available as allowed in NAESB WGQ QEDM Appendices B and C:

  • JAVA ®
  • ActiveX®
  • Adobe Acrobat Reader®
  • Adobe Flash Player®
  • Microsoft Reporting Services Client Print Control®
  • Microsoft Silverlight®

Hardware

Operating systems on a client workstation should be multithreaded, pre-emptive and should be the latest, stable version and service pack available as allowed in NAESB WGQ QEDM Appendices B and C:

  • CPU >= 2 GHz
  • Memory >= 2 GB Physical
  • Display Resolution >=1024x768 , 16K colors  Suggested - 1280x768, 16k colors

Technical Characteristics and Guidelines for Northern’s Informational Postings Website

Browser

User's environment supporting the information below should be able to access all NAESB WGQ standardized features of Northern's Informational Postings website. The latest Generally Available (GA) versions of both Firefox® and Internet Explorer® within 9 months of such GA version becoming available, characteristics including:

  • Cookies and JavaScript
  • Frames and Nested Frames
  • Tables and Nested Tables
  • HTML 4.0
  • ActiveX®
  • Adobe Acrobat Reader®
  • Adobe Flash Player®
  • Microsoft Reporting Services Client Print Control®
  • Microsoft Silverlight®

Operating System

Operating systems on a client workstation should be multithreaded and pre-emptive.

Display Resolution

minimum - 1024x768, 16k; colors suggested - 1280x768, 16k