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Your questions are important to us. For general comments, inquiries, or suggestions please submit our Feedback Form. We will make every attempt to respond within one business day.

Northern values your business and is always willing to provide the assistance necessary to ensure you have your questions resolved as quickly as possible. If you should need to contact a representative within the Northern organization, please use the following headings as a summary to help determine the best group to contact.

In the event of an emergency involving Northern Natural Gas pipelines or facilities, please call Northern’s Operations Communication Center, 24 hours a day, at 1-888-367-6671.


Main Office
Northern Natural Gas Company
1111 South 103rd Street
Omaha NE.
68124
NORTHERN NATURAL GAS HELPDESK
Please contact the Northern Helpdesk for technical resolution concerning Northern's on-line applications which include:
Throughput Management System (TMS) (Nominations and Scheduling)
Contract Management System (CMS)
Capacity Release System (CRS)
Flowing Gas and Invoicing
For business inquiries concerning the above applications, please contact your Customer Service Representative.
Northern Helpdesk - Technical Assistance
Contact Title Phone Number E-Mail Address
Northern Helpdesk Northern Helpdesk Representative Toll Free 1-(866)-810-5268
OR
Omaha Local (402) 398-7664		 nng.helpdesk@nngco.com
OPERATIONS
Overall responsibility for fully utilizing pipeline capacity, managing and controlling the safe movement of gas through NNG’s pipeline system, maximizing throughput, and maintaining a safe and economically efficient pipeline operation.
Gas Control & Operations Communication Center
Contact Title Phone Number E-Mail Address
Gary Choquette Sr. Director (402) 398-7546 gary.choquette@nngco.com
Carolyn DesCoteaux Director (402) 398-7495 carolyn.descoteaux@nngco.com
EMERGENCY Operations Communication Center 1-(888) 367-6671
OPERATIONS - MEASUREMENT DESK
Responsible for analysis and review of Northern’s Electronic Flow Measurement (EFM) and to ensure delivery of consistent, accurate and timely measurement data information to Northern customers.
Measurement Desk
Contact Title Phone Number E-Mail Address
Randy Janzen Measurement Process Analyst (402) 398-7555 randy.janzen@nngco.com
SAFETY and HCA
In the event of an emergency involving Northern Natural Gas pipelines or facilities
Emergency
Contact Title Phone Number E-Mail Address
Pipeline Emergency Operations Communication Coordinator 1-(888) 367-6671
Thomas Correll Director - Pipeline Safety & Integrity (402) 398-7715 thomas.correll@nngco.com
CUSTOMER SERVICE – NORTH / SOUTH REGIONS
Customer Service Representative teams responsible for assuring that all of a customer's gas transportation/storage nominations, scheduling, imbalance resolution and invoicing are completed in a timely manner and in compliance with Northern’s FERC gas tariff. Provides ongoing customer support and issue resolution regarding all nomination, scheduling and billing concerns.
In the event you can not reach your representative, please contact the on call cellular phone listed below.
Regular Business Hours Cell Phone: (402) 960-7949 Evening Cell: (402) 960-7948
Customer Service Fax: (402) 548-5281
NNG Customer Service Representatives - North Team
Contact Title Phone Number E-Mail Address
Kent Miller V.P. – Customer Service and Business Development (402) 398-7417 kent.miller@nngco.com
Lynn Blair Director - Customer Service (402) 398-7713 lynn.blair@nngco.com
Greg Cook Manager - North Customer Service (402) 398-7254 greg.cook@nngco.com
Julie Evanoff Customer Service Consultant (402) 398-7982 julie.evanoff@nngco.com
Anthony Click Customer Service Rep. (402) 398-7133 anthony.click@nngco.com
Karen Draeger Customer Service Rep. (402) 398-7493 karen.draeger@nngco.com
Erik Hasenjager Customer Service Rep. (402) 398-7709 erik.hasenjager@nngco.com
Jeff Jensen Customer Service Rep. (402) 398-7050 jeffrey.jensen@nngco.com
Rick Lamb Customer Service Rep. (402) 398-7275 ricky.lamb@nngco.com
Keith Milem Customer Service Rep. (402) 398-7629 keith.milem@nngco.com
David Stockdale Customer Service Rep. (402) 398-7542 david.stockdale@nngco.com
Susan Zimmerman Customer Service Rep. (402) 398-7179 susan.zimmerman@nngco.com
Customer Service Representatives - South Team
Contact Title Phone Number E-Mail Address
Kent Miller V.P. – Customer Service and Business Development (402) 398-7417 kent.miller@nngco.com
Lynn Blair Director - Customer Service (402) 398-7713 lynn.blair@nngco.com
Mike Bodnar Manager – South Customer Service (402) 398-7544 michael.bodnar@nngco.com
Julie Evanoff Customer Service Consultant (402) 398-7982 julie.evanoff@nngco.com
Sue Coe Customer Service Rep. (402) 398-7976 susan.coe@nngco.com
Chris Greaney Customer Service Rep. (402) 398-7624 chris.greaney@nngco.com
Stacie McKern Customer Service Rep. (402) 398-7300 stacie.mckern@nngco.com
Sharon Porter Customer Service Rep. (402) 398-7787 sharon.porter@nngco.com
Dominique Pouhe Customer Service Rep. (402) 398-7268 dominique.pouhe@nngco.com
Jason Thomsen Customer Service Rep. (402) 398-7489 jason.thomsen@nngco.com
Andy Williams Customer Service Rep. (402) 398-7659 andrew.williams@nngco.com
Raetta Zadow Customer Service Rep. (402) 398-7816 raetta.zadow@nngco.com
Pam Zimmerman Customer Service Rep. (402) 398-7381 pam.zimmerman@nngco.com
CUSTOMER SERVICE – BUSINESS DEVELOPMENT TEAMS – NORTH / SOUTH REGIONS
Responsible for working with Northern’s Market and Field Area customers regarding development of new facilities, expansions, new supply and new markets, or selling/buying assets. This includes adding new power generators and ethanol plants, constructing new interconnects, adding new producer connections, or expanding existing facilities.
Business Development Account Representatives – Omaha / North Region
Contact Title Phone Number E-Mail Address
Kirk Lavengood V.P. - Business Development (402) 398-7363 kirk.lavengood@nngco.com
Mike Barry Business Development Rep. (402) 398-7105 mike.barry@nngco.com
Janet Bowers Business Development Rep. (402) 398-7141 janet.bowers@nngco.com
Lorna Brennan Business Development Rep. (402) 398-7573 lorna.brennan@nngco.com
Business Development Account Representatives – Houston / South Region
Contact Title Phone Number E-Mail Address
Kirk Lavengood V.P. - Business Development (402) 398-7363 kirk.lavengood@nngco.com
Mike Stage Sr. Director – South Business Development (713) 653-1804 mike.stage@nngco.com
Bob Burleson Account Director (713) 653-1808 bob.burleson@nngco.com
Penny McCarran Account Director (713) 653-1807 penny.mccarran@nngco.com
Steve Weller Business Development Rep. (713) 653-1806 steve.weller@nngco.com
CUSTOMER SERVICE – MARKETING ACCOUNT TEAMS – NORTH / MIDWEST REGIONS
Responsible for working with Northern’s Market and Field Area customers – LDCs, power generators, producers and marketers. This includes providing ongoing support related to new and existing firm and interruptible services and capacity release.
Marketing Account Representatives – Minneapolis / North Region
Contact Title Phone Number E-Mail Address
Adam Wright V.P. - Marketing (402) 398-7613 adam.wright@nngco.com
Bob Stevens Director - North Marketing (651) 456-1782 bob.stevens@nngco.com
Todd Rushton Account Director (651) 456-1785 todd.rushton@nngco.com
Loren Schulz Account Manager (651) 456-1780 loren.schulz@nngco.com
Marketing Account Representatives – Omaha / Midwest Region
Contact Title Phone Number E-Mail Address
Adam Wright V.P. - Marketing (402) 398-7613 adam.wright@nngco.com
Nick Schwartz Director - Midwest Marketing (402) 398-7080 nick.schwartz@nngco.com
Joni Bollinger Sr. Market / Supply Analyst (402) 398-7427 joni.bollinger@nngco.com
Karen Lagerstrom Account Executive (402) 398-7508 karen.lagerstrom@nngco.com
Andrea Nicks Account Manager (402)-398-7130 andrea.nicks@nngco.com
Frank Oldenhuis Account Director (402) 398-7486 frank.oldenhuis@nngco.com
CUSTOMER SERVICE – PRICING AND STORAGE
Responsible for working with Northern's storage and field area transportation customers and the overall planning and management of Northern’s storage services and the provision of risk management and pricing/structuring services.
Pricing and Storage Account Representatives
Contact Title Phone Number E-Mail Address
Tom Halpin Director - Pricing & Storage (402) 398-7088 tom.halpin@nngco.com
Ben Humann Sr. Account Mgr. (402) 398-7299 ben.humann@nngco.com
Stephanie Korbelik Account Director - Storage (402) 398-7408 stephanie.korbelik@nngco.com
John Pritchard Account Executive (402) 398-7383 john.pritchard@nngco.com
CUSTOMER SERVICE – CONTRACT ADMINISTRATION & CAPACITY RELEASE
Responsible for overseeing the processing of contract requests for transport, storage and deferred delivery services and capacity release.
 
Customer Service Contract Administration Representatives
Contact Title Phone Number E-Mail Address
Mary Darveaux Manager - Contract Administration (402) 398-7055 mary.darveaux@nngco.com
Connie Chamberlain Contract Administration Rep. (402) 398-7658 connie.chamberlain@nngco.com
Cheryl Kuehl Contract Administration Rep. (402) 398-7970 cheryl.kuehl@nngco.com
Jolene Lugo Contract Administration Rep. (402) 398-7541 jolene.lugo@nngco.com
Pam Raymond Contract Administration Rep. (402) 398-7695 pam.raymond@nngco.com
Ladonna Wagner Contract Administration Rep. (402) 398-7639 ladonna.wagner@nngco.com
FAX: (402) 548-5280 On Call Cell: (402) 960-7950
GAS ACCOUNTING – VENDOR ACCOUNTS PAYABLE
Responsible for vendor payments
Contact Title Phone Number E-Mail Address
Cindy Stuart Supervisor - Accounts Payable (402) 398-7571 cindy.stuart@nngco.com
CUSTOMER SERVICE – TRANSPORTATION / STORAGE BILLING
Responsible for the gas transportation/storage invoicing process.
Customer Service Billing Representatives
Contact Title Phone Number E-Mail Address
LouAnn Kellar Customer Service Billing Specialist (402) 398-7271 louann.kellar@nngco.com
Jerry Wilkens Customer Service Billing Manager (402) 398-7018 jerry.wilkens@nngco.com
CUSTOMER SERVICE – ELECTRONIC COMMUNICATIONS (EC) / ELECTRONIC DATA INTERFACE (EDI)
Responsible for Northern’s website activity and primary business support for the EDI processes.
Customer Service Electronic Business Representatives
Contact Title Phone Number E-Mail Address
Toby Kuehl Website & Electronic Communications Manager (402) 398-7577 toby.kuehl@nngco.com
Micki Schmitz EDI Coordinator (402) 398-7653 micki.schmitz@nngco.com
NORTHERN NATURAL GAS – HUMAN RESOURCES
Contact Title Phone Number E-Mail Address
Roger Sumlin Sr. Director - Human Resource (402) 398-7547 roger.sumlin@nngco.com
Norma Hasenjager Human Resource Manager (402) 398-7536 norma.hasenjager@nngco.com
Jerry Harkreader Human Resource Manager (402) 398-7049 jerry.harkreader@nngco.com
Gary Sova Human Resource Representative (402) 398-7272 gary.sova@nngco.com
NORTHERN NATURAL GAS – MEDIA RELATIONS
Media contact for information regarding Northern Natural Gas
Contact Title Phone Number E-Mail Address
Mike Loeffler Sr. Director - Certificates and External Affairs (402) 398-7103 michael.loeffler@nngco.com
NORTHERN NATURAL GAS – DESIGNATED CORPORATE OFFICIALS
Contact Title Phone Number E-Mail Address
Primary Official
Mary Kay Miller
V.P. - Regulatory and Government Affairs
(402) 398-7060
mary.kay.miller@nngco.com
Secondary Official
J. Gregory Porter
V.P. and General Counsel
(402) 398-7406
greg.porter@nngco.com
Chief Compliance Officer
J. Gregory Porter
V.P. and General Counsel
(402) 398-7406
greg.porter@nngco.com