NNG - Tariff - Eighth Revised Sheet No. 219
Northern Natural Gas Company Eighth Revised Sheet No. 219
FERC Gas Tariff Superseding
Fifth Revised Volume No. 1 Seventh Revised Sheet No. 219
GENERAL TERMS AND CONDITIONS
Rate Schedule or Service Agreement on behalf of Shipper that fails to
comply with the terms which materially affects the operation of
Northern of the Rate Schedule or Service Agreement. Northern shall
apply all Terms and Conditions of this Tariff in a not unduly
discriminatory manner.
16. SUSPENSION OR TERMINATION OF SERVICE DUE TO DEFAULT
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In the event that Shipper fails to comply with the terms contained in
the applicable Rate Schedule and/or the terms of the Service
Agreement, (other than billing disputes, which is addressed in
Section 8 of the GENERAL TERMS AND CONDITIONS of this Tariff), in
addition to any remedy it may have and upon receipt of any
appropriate regulatory approval, if any, Northern may suspend or terminate
service hereunder after implementing a thirty (30) day notification
procedure to such Shipper. The notification procedure consists of a first
notice that would inform the Shipper that it has twenty (20) days to
correct the default, and a second notice to the Shipper that would
inform the Shipper that service will be suspended or terminated in
ten (10) days. Northern will also provide the Commission at least 30 days
notice that it will terminate service to the Shipper. Northern shall have
the right to waive any provision of the applicable Rate Schedule or
Service Agreement; provided, however, that no such waiver shall operate or
be construed as a waiver of any other existing or future default or
defaults, whether of a like or different character.
17. STANDARDS OF CONDUCT
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Procedures Regarding Complaints.
1) All oral and written complaints regarding transactions with an
affiliate should be directed to:
Northern Natural Gas Company
1111 South 103rd Street
Omaha, Nebraska 68124-1000
Attn: Chief Compliance Officer
Phone: (402) 398-7091
2) The recipient of the complaint (or designee) will contact the
appropriate person for further review/resolution. Northern will
initially respond to the complainant within 48 hours of the
complaint. Northern will respond in writing to the complainant
within 30 days of the complaint. The response shall indicate the
validity of the complaint and what corrective actions,
if any, should be taken.
Issued by: Mary Kay Miller, V.P. Regulatory & Government Affairs
Issued on: March 17, 2010 Effective: April 17, 2010
